Terms and Conditions

These Terms and Conditions apply when you visit or use The Good Hair Initiative (TGHI) website, complete an assessment, enquire about a treatment stream, or purchase products or services through the website. In these terms, “TGHI”, “we”, “us” and “our” refer to The Good Hair Initiative and the team administering this platform.

Please read these terms together with the description and price shown for your selected plan at checkout. If you do not agree, do not place an order. Nothing in these terms removes any right that cannot lawfully be limited or excluded.

You must be able to enter into a binding agreement to place an order. If you are under 18, a parent or legal guardian must assist with the order and any required consent for health services.

You agree to provide complete and accurate contact, delivery and health information, and to update us if it changes. You must not submit another person’s health information unless you are authorised to do so.

Website questionnaires, automated results, profiles and treatment-stream suggestions are general screening and educational information. They are not a diagnosis, medical examination, prescription or substitute for advice from a qualified health professional.

An assessment result is preliminary. A practitioner may ask for more information, recommend a different course of care, decide that a product or treatment is not appropriate, or refer you to another provider.

Where included and clinically appropriate, consultations are provided by Dr Nomhlanhla Mthimunye and/or another appropriately qualified health professional. The practitioner, rather than the questionnaire or website, makes clinical decisions after considering your circumstances. A consultation or prescription is not guaranteed merely because you purchase a plan.

Give the practitioner complete information about your health, medicines, allergies and relevant history. Ask questions if you do not understand a recommendation, and follow the instructions provided with any prescribed treatment. Contact a health professional promptly if you experience an unexpected or serious reaction.

TGHI is not an emergency service. For urgent or life-threatening symptoms, contact local emergency services or go to an emergency department; do not wait for a website response or scheduled consultation.

Prescription products are supplied only where a qualified practitioner determines that they are clinically appropriate and a valid prescription is issued where required. Product descriptions and plan inclusions are summaries; the practitioner may adjust or withhold treatment for clinical or safety reasons.

Use products only as directed and do not share prescription products. Check the product information and ask the practitioner or dispensing pharmacy about ingredients, use, risks, interactions and storage. Stop use and seek appropriate advice if you have a concerning reaction.

Hair and health outcomes differ between individuals and depend on many factors, including the underlying cause, health, adherence and individual response. We do not promise a particular result, timeframe or amount of regrowth. Results may differ from person to person.

TGHI does not submit claims to medical aid schemes. Do not assume that a plan, consultation, test or product is covered or reimbursable; check directly with your scheme before purchasing. The service does not qualify you for, and TGHI does not issue, a sick note.

Plan features, availability and prices are shown on the website and at checkout. Review the selected plan, its inclusions and the total amount before confirming your order. If a website price and the amount shown at checkout or by the payment provider do not match, do not proceed with payment; contact us to clarify the amount first.

Some plan prices are displayed as a monthly rate (for example, “pm”). The current website checkout processes the amount shown as a single payment and does not set up automatic recurring monthly charges. Any later payment or separate recurring arrangement must be disclosed to you, including its amount and schedule, and accepted separately before it applies.

Payments are processed by PayFast or another payment provider identified at checkout. The provider may apply its own terms and privacy practices. An order is subject to successful payment and confirmation. Keep your order confirmation for your records.

After payment, we will confirm the order and provide or confirm the applicable fulfilment details, including any delivery arrangements, timing, charges, product availability and consultation booking instructions. If a material detail has not been agreed, contact us using the details in your order confirmation before relying on a particular delivery date or appointment.

You are responsible for providing an accurate delivery address and being available to receive an order. Tell us promptly if your address or contact details change. We will communicate any material delay or issue and work with you on an appropriate next step, subject to applicable law.

If you want to cancel an order, change a booking, or request a return or refund, contact TGHI using the details in your order confirmation as soon as possible and include your order reference. We will explain the available options based on the status of the order, whether a service has begun or been provided, and applicable law.

Do not send prescription or other products back without contacting us first. This does not limit any return, repair, replacement, cancellation or refund right you have under applicable consumer-protection law. Nothing in these terms excludes or restricts a statutory right or remedy.

We use information you submit, including health information, to review assessments, coordinate relevant consultations, process orders and communicate with you about the service. Handle health information with care and only provide information about another person where you are authorised to do so.

Personal information is subject to applicable data-protection law, including the Protection of Personal Information Act, 2013 (POPIA), where applicable. Review any privacy information presented when you provide information. Do not use the website to send information that is unrelated to your enquiry or care.

You may use the website for lawful, personal purposes. Do not misuse it, interfere with its operation or security, submit misleading information, or attempt to access data or systems without permission.

Unless stated otherwise, website text, branding, graphics and other content belong to TGHI or its licensors and are protected by applicable intellectual-property laws. You may not reproduce or commercially exploit them without permission, except where the law allows.

The website may link to or rely on third-party services, including payment providers and communications services. Those services are governed by their own terms. We are not responsible for third-party content or systems to the extent permitted by law.

We aim to keep the website available and accurate, but it may occasionally be unavailable or contain errors. We may correct content or change a service; changes will not remove rights that have already accrued to you under applicable law.

Nothing in these terms excludes or limits liability, a consumer guarantee, or a remedy where doing so would be unlawful. Subject to that restriction, TGHI is not responsible for loss caused by inaccurate information you provide, failure to follow appropriate professional or product instructions, or events outside our reasonable control.

Nothing in these terms replaces a practitioner’s professional obligations or limits a patient’s rights in relation to professional healthcare.

We may update these terms from time to time. The version published on this page applies from its stated update date. A change will not retrospectively remove rights or obligations relating to an order already placed.

These terms are governed by the laws of the Republic of South Africa, subject to any mandatory consumer protections and jurisdictional rights that apply to you.

For questions about these terms, an order, delivery or a booking, use the contact details provided in your order confirmation.